Good to know for your stay
Useful information & tips regarding Hotel Heitzmann in Mittersill
Arrival / Departure
Check-in & Check-out:
- Check-in from 2:00 PM
- Check-out by 10:00 AM
Late check-out with room:
Subject to availability, we can also reserve your room until 6:00 p.m. so that you can make the most of everything. The surcharge for this is €45.00 per room, including use of all hotel facilities.
Arrival by car:
- Coming from the north: (no toll sticker required!) (D, NL, …): Munich – Kufstein – St. Johann in Tirol – Kitzbühel – Pass Thurn – Mittersill
- Coming from the west: (CH): Inntal motorway (A12 = toll sticker required!) – Wörgl Ost exit – St. Johann in Tirol – Kitzbühel – Pass Thurn – Mittersill
- Coming from the east: Vienna – Salzburg (A1 = toll sticker required!) – Lofer – St. Johann in Tirol – Kitzbühel – Pass Thurn – Mittersill
- Coming from the south: Lienz – Matrei – Felbertauernstrasse (toll road) – Mittersill
Arrival by train:
International trains to Zell am See – from there by regional train approx. 25 km to Mittersill. International trains to Kitzbühel – from there approx. 20 km by bus to Mittersill. The Mittersill Bahnhof bus stop is approx. 200 m away. TIP: Ask at your train station for special fares from Deutsche Bahn and Austrian Federal Railways (e.g. “Familien-Sparpreis Österreich”)
Arrival by plane:
Nearest airports: Salzburg 100 km, Innsbruck 121 km, Munich 170 km (Franz-Josef-Strauss). We recommend renting a car if you arrive by plane!
Half-board
Deposit / Payment / Cancellation Policy
Deposit:
To ensure your and our booking security, we ask you to pay a deposit of €150.00 per room. Your booking is only binding once the deposit has been paid.
Payment methods:
Cash, Mastercard, Visa, American Express, EC card, bank transfer
Cancellation conditions:
In case of early departure or late arrival, we are obliged to charge 90% of the room rate. Otherwise, the provisions of the Austrian hotel regulations apply, except for special agreements. On the day of arrival, your room will be available from 2 PM. On the day of departure, we kindly ask you to vacate the room by 10 AM. After our reservation confirmation, we request a deposit of € 150 per room, which we will confirm promptly. Upon receipt of the deposit, the reservation is considered binding. If the stay is cancelled within 30 days before the start of the trip, the deposit is forfeited as a cancellation fee.
Cancellation fees:
- up to 1 month before the day of arrival 40% of the total arrangement price;
- up to 1 week before the day of arrival 70% of the total arrangement price;
- in the last week before the day of arrival 90% of the total arrangement price
E-Charging Station
There is 1 e-charging station for our guests located directly at the hotel parking lot! Charging your car is easy using the Salzburg AG charging card or the Strom Lade app.
The charging station is not managed by the hotel but is a service provided by Salzburg AG. Please note the associated fees or inform yourself on the Salzburg AG homepage.
Dogs
Dogs are only permitted upon request and following a prior reservation confirmation. We charge a dog fee of €19.00 per day without food. We ask for your understanding that your four-legged friends are not permitted in some rooms, the dining hall, or the spa area.
Please avoid letting your four-legged friends make themselves comfortable on the bench in the public area, in the bed or on the couch. We reserve the right to charge for any necessary final cleaning.
Parking
Our parking lot is a designated short-term parking zone and is free for 90 minutes with a parking disc. Our hotel guests receive a parking permit upon check-in for the duration of their stay, allowing them to use the parking lot free of charge.
Please place this parking permit clearly visible behind the windshield.
Ski Rental
You are best advised by our partners:
Intersport Breitfuss at the valley or middle station of the Panoramabahn
Sport Steger directly in the National Park town of Mittersill and at the top station of the Panoramabahn (Hollersbach) with 4 shops for your sporting experience. Sport shop, ski rental, service workshop and ski school information point.
Reservation by phone at: 0043 6562 20902













